Collect customer feedback and build a great product
As we mentioned earlier in our post about collecting feature requests, bug reports and more, it can be essential to a product journey to somewhat involve your (paying) customers. This can be done by surveys or other ways.
But when it comes to "how to improve feature wise", you can't be sure without asking your actual customers. Sure, you can build feature after feature, but is it really what your users want and need? You don't know if you don't ask. You can guess, but well... you could also just don't waste your time and money on features you think your customers want.
FeatureShift makes it easy to collect customer feedback
We've tried other tools before we decided to build FeatureShift. Most of those other tools were either too expensive, or way to cluttered and not really user-friendly. Both the admin backend as well as what your users see needs to be simple to manage and easy to understand.
We put thought into what a tool to collect customer feedback should actually do and offer. Sure, we could implement so many more features, but then we would end up with a bloated backend that wants to do too much and it also becomes cluttered and harder to understand. That's not what we want and that is not where we are directing FeatureShift to.
Of course, we will ship new features and improve on features over time, but it will remain in the "simple-state" kind.
How to collect customer feedback with FeatureShift
Put very simply, you just need create an account and you are basically good to go. That may sound too easy to be true, but after you sign up, you already have a custom link you can share with your users and two categories "Feature" and "Bug". You are already set up! ✅
But of course you should make it somewhat yours. Matching colors for your brand and your own logo. You may also want to use your own domain. All this can be set up in a matter of minutes. It's really easy to collect customer feedback with FeatureShift.
We wanted to make sure that there is no lengthy setup process, no manual validation of things and all that other nonsense that stands in the way of getting started to collect feedback.
Here are two examples of feedback boards:
eniston Knowledge Bases
https://feedback.eniston.io
InPrivy
https://feedback.inprivy.io
Both make use of a custom domain, matching brand colors and a custom logo for both regular and dark mode. By the way, "Dark Mode" is an optional setting admins can enable or disable. This allows users to toggle dark mode if they like, we don't enforce it.
Get started collecting customer feedback
If you are not convinced yet or have any questions, just drop us a message. Otherwise, get started today with a 10-day trial. No credit card required. See ya. 👋